Quality Command Center
Manage complaints, re-cleans, supervisor inspections, damage claims, customer recovery, and team quality performance without leaving this page.
Complaint & Quality Inbox
Every quality action now starts from a house/job/booking so it can sync to Booking, Dispatch, Customer 360, Workforce, Financial, and Communications.
| Ticket | Service / House | Issue | Severity | Status | Due | Team | Actions |
|---|---|---|---|---|---|---|---|
Maria Gonzalez | Deep Cleaning BK-10245 456 Oak Ave | Bathroom detail missed | High | Supervisor Assigned | Today 4:00 PM | Team 3 | |
John Smith | Move-Out BK-10246 812 Pine St | Damage claim - cabinet | Critical | Manager Review | Tomorrow 10:00 AM | Team 1 | |
Ana Perez | Standard Cleaning BK-10247 129 Lake View Dr | Re-clean requested | Medium | Re-clean Scheduled | Friday 9:00 AM | Team 2 |
Re-clean Workflow
Smart shortcut. Select the house/job first, then schedule the re-clean.
Supervisor Inspection Queue
Smart shortcut. Select the house/job first, then assign the supervisor.
Damage Claims
Smart shortcut. Select the house/job first, then review claim cost.
Recent Saved Quality Actions
No recent quality actions yet.
System Sync Map
Booking Command Center
Shows original-job warning, re-clean required, damage claim, credit/refund pending.
Dispatch Command Center
Executes re-clean jobs and supervisor inspection routes.
Customer 360
Stores complaint timeline, messages, photos, and resolution outcome.
Workforce Command Center
Tracks team quality score, re-clean rate, inspection pass/fail, and training needs.
Financial Command Center
Tracks re-clean cost, credits, refunds, damage claim liability, and open balances.
Communications Center
Sends SMS/email updates, templates, and English/Spanish translations.