Workforce Command Center
Employees, contractors, supervisors, office staff, managers, applicants, attendance, compliance, payroll, documents, and AI performance coaching.
| Worker | Type | Status | Service Areas | Availability | Grade | Attendance | On-Time | Reliability | Compliance | Action | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| No workforce records yet. Add a worker to begin testing. | |||||||||||
Tenant Service Areas
Pulled from tenant settings. Workers can only be assigned to approved service areas.
Katy Premium RouteSugar LandDowntownCypressNorth RouteCommercial Route A
Workforce Documents
AI Workforce Coach
- Add attendance, ratings, complaints, payroll, and document records to unlock AI workforce recommendations.
Office Performance Intelligence
Tracks bookings, leads, conversion, follow-up, and revenue booked by office personnel. Office staff are graded differently than field workers because their job is to convert leads into paid bookings.
| Rank | Office Rep | Leads | Quotes | Bookings | Revenue Booked | Conversion | Grade | Action |
|---|---|---|---|---|---|---|---|---|
| No office staff performance records yet. Add office staff and track leads, quotes, bookings, follow-ups, and booked revenue. | ||||||||
Attendance Intelligence
Present, late, absent, no-show, PTO, holiday, training, and suspended statuses feed worker reliability and grade.
Performance Scoring
Role-based scoring: field workers are graded by attendance, complaints, ratings, callbacks and quality. Office staff are graded by leads, quotes, bookings, conversion, follow-up and booked revenue.
Dispatch Impact
A-grade workers can be prioritized for premium customers. At-risk workers are flagged for training or supervisor review.