Workforce Capacity Engine
Final source of truth for Smart Calendar, Smart Pricing, Dispatch, AI Operator, Customer Chat, route availability, and tenant capacity.
Tenant-defined teamsIndividual / Team / HybridPricing ZonesArrival Window Manager
Time zone
America/Chicago
Tenant-level calendar timezone.
Pricing zones
0
Routes/ZIP groups with pricing rules.
Arrival windows
0
Real records, not a text box.
Teams / individuals
0
Tenant-defined assignment capacity.
Tenant Time Zone
Pricing Zone Manager
Arrival Window Manager
Workforce / Team Manager
Tenants can assign one person, a named team, or a hybrid team. Dispatch and Smart Calendar read this structure.
Daily Capacity Rules
Pricing Zones
| Zone | ZIPs | Adjustment | Days | Same Day |
|---|---|---|---|---|
| No pricing zones yet. | ||||
Arrival Windows
| Window | Start | End | Default Capacity | Visible |
|---|
Teams / Individuals / Hybrid
| Name | Assignment | Type | Members | Areas | Days |
|---|---|---|---|---|---|
| No tenant-defined teams yet. Create a team, solo worker, or hybrid assignment below. | |||||
Capacity Rules
| Day | Window | Route | Team | Max Jobs | Visible |
|---|---|---|---|---|---|
| No custom daily capacity rules yet. Defaults from arrival windows are active. | |||||