LIVE UI 96.80 INTERNAL CHAT ACTIVE
Internal Chat
Private company messaging for office staff, supervisors, team leaders, assistants, employees and contractors. Customer SMS/email stays separate in Communications.
Conversations
Unread, job, team, quality and admin threads
Company General
Company
Job Chat Sync
Booking and Dispatch can create a private job thread for access codes, pets, parking, payment warnings, route notes and field updates.
Quality Ticket Sync
Complaints, re-cleans, supervisor inspections and damage claims create internal threads tied to Quality Command Center and Customer 360.
Permissions
Owner/admin sees all. Supervisors see assigned teams/routes. Cleaners and contractors see only assigned jobs and direct messages.
Internal chat never sends to customers unless staff intentionally sends through SMS/Email.